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RETURN AND REFUND

At Aakibuki Upohar, our aim is to ensure your satisfaction with every purchase. Please review our clear and concise Return and Refund Policy:

Customized Products:

  • Customized items are non-refundable unless there is a manufacturing defect.

  • We understand the personal touch of customization; however, it limits our ability to resell the product. Please ensure all details provided for customization are accurate.

General Return Eligibility:

  • You may initiate a return within 7 days of receiving your order.

  • To qualify for a return, the item must be unused, in its original packaging, and in the same condition as when received.

Damaged or Defective Items:

  • In the unfortunate event that you receive a damaged or defective product, kindly contact us immediately at info@aakibukiupohar.com with relevant details.

  • For damaged items, we may request an unboxing video or images to expedite the resolution process.

  • Upon verification, we will offer a full refund or send a replacement based on your preference.

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a product defect or an error from our end.

Refund Process:

  • Once we receive the returned item and confirm its eligibility, we will process the refund to the original payment method.

  • Please allow a few business days for the refund to reflect in your account.

Changes to the Return Policy:

  • We reserve the right to update, modify, or change our Return and Refund Policy at any time. Any changes will be effective upon posting on our website.

Questions or Concerns:

  • If you have any questions or concerns regarding the return process or our products, please reach out to our customer support team at info@aakibukiupohar.com.

Please note that these terms are subject to change, and it's advisable to review our Return and Refund Policy periodically. By making a purchase on our website, you agree to adhere to the terms and conditions outlined in this policy.

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